King Koil Luxury Air Mattress Queen with Built in Pump, Integrated Premium Pillow Inflatable Airbed for Guests, Camping & Home (Manufacturer Warranty)

Excellent quality and outstanding customer service
This is one of the best air mattresses I’ve owned. It inflates quickly, holds air very well, and is genuinely comfortable — firm but still supportive. I’ve used it multiple nights and slept great.I did have a small issue with the first mattress, and this is where the company really stood out. Customer service was excellent. They responded quickly, were professional, and immediately shipped me a replacement via FedEx with no hassle at all. That level of service is rare and very appreciated.The replacement arrived fast and has been perfect. Great product, great build quality, and top-tier customer service. I would absolutely recommend this mattress and would buy from this company again without hesitation.

GREAT BED – GREAT CUSTOMER SERVICE – SERIOUSLY – AGAIN!!!!
July 21, 2019OK, So, I am writing another review on top of my first review for this company and this bed because I can’t figure out how to write a second review for the same product. (Or if it’s possible to do so.).This company is one in a million! It’s not a great time to be a consumer, in this world, however, the people at King Koil (Patrick) have proved me wrong and have gone far beyond what anyone would expect from an air mattress company!! They replaced my bed – TWICE!! If you have ever gone to Target or Walmart and bought an air mattress for yourself, please take note of how the manufacturer has shielded themselves from any returns, whatsoever! (One particular, well known, Canadian company comes to my mind – no problem for them to take your money and run!) It’s very hard, for some reason, for air mattress companies to stand behind their product. King Koil however, makes it clear that your satisfaction, as a customer, is VERY important to them. Your review of their product and your “word of mouth” makes a difference to them. They feel confident about their product and if you are unsatisfied with it, in any way, they want to make it right with you. I’d have to search Amazon at long time to come across a review that tells the world that they would be foolish to purchase a similar product from any other company in the WORLD! BTW, this review should have been written a few months ago. I apologize for the delay (I’ve been a little busy).Thank you to King Koil for standing by your product and replacing my purchase twice. I appreciate your commitment to customer satisfaction, your speedy emails back to me (Patrick) and for making the replacement effortless. I’m very sorry for not getting this review up sooner as I don’t want to diminish my appreciation. You guys are great and my mattress is unbelievable comfortable!! Thank you!!!!!!I cannot tell explain how happy I am with the customer service for this company. Before that though, let me mention that the bed is beautiful and I love the self inflate feature that allows you to just plug it in, turn a dial and it inflates immediately. No pulling out a separate item that has to be purchased, plugging it in, trying to reach the bed to blow it up, etc…… This is a no hassle inflating procedure.I had the bed about 9 months and it developed a slow leak. I figured I would need to purchase another but checked my receipt to see when I purchased it and noticed that it had a year long guarantee. I contacted the company, through Amazon and within 5 minutes I got an email back stating that my bed was under guarantee and they would send me a replacement. They wanted a picture of the “damage”. After a couple days, I checked the bed and could not find where the leak was coming from. I wrote another email back to them and again – 5 minutes later received a reply stating “no problem, we will rush you a replacement.”- “No need to send back the damaged bed!” What a relief to not have to deal with repacking the damaged bed and mailing it back to them. Within 2 days – I received a replacement. What a breeze!!! This was top-notch customer service!After dealing with a competitor of King Koil’s a few years back, I cannot explain how impressed I was by King Koil’s customer service and how quickly they stood by their product. A few years ago, after purchasing an air bed from a competitor, I noticed that mold had developed on the top of the mattress. I sent a picture to the manufacturer and they sent me a replacement. Several months later, I took the bed out to use and after blowing it up, I discovered that they had sent me a cheaper, low end bed that was substantially smaller than the one I had originally purchased. When I called and emailed the manufacturer, they told me that my bed was now no longer covered under the warranty so they wouldn’t do anything about it. I told them that THEY made an error (I don’t really think it was an error). They would not stand by their product or their mistake. I believe they shipped me an inferior product replacement because that is how they do business. They also make it clear, in writing, all over the box and on literature inside the box, that it will not be easy to return this product. I will never buy another product from that competitor’s company and I make sure that I tell everyone I know not to buy from them. They are unprofessional, the quality is awful and the customer service is horrendous.I am so pleased with King Koil and the person that emailed me back several times to help me resolve my issue. More than once, Patrick wrote in his email that “we are here for you”. Thank you, Patrick!!! It was a pleasure to work with you and I am very pleased with my purchase. I recommend the bed and the company very highly!!!!Best regards,Jill Mc

Super comfortable
I purchased the 13″ height mattress and my hubby said, “This mattress is brilliant!” I waffled between different heights but the 13″ was surprisingly high, and hubby said he didn’t feel like he was sleeping on the floor. We followed the directions to the letter, and the mattress had no odor and never lost air while he slept like a baby. Inflation and deflation are both under 90 seconds , and the mattress is substantial with a soft pillow top. It did have a pvc smell but was gone within the initial 12 hour inflation. Regular twin sheets fit perfectly ( I ordered the Lane Linen 100% Egyptian Cotton sheets from Amazon). Overall, this is an excellent mattress and would definitely purchase again.

When we first turned it on a huge flame blew from the pump into the mattress. It burned and smelt so bad. So so dangerous. Of course it didn’t work after that and now I have to go through refund process.

Es grandioso se infla en 2 minutos, y se desinfla con ayuda, pero muy práctico es útil para personas con problemas en la columna vertebral descansa uno muy bien